Leadership for the 21st Century

Resurgence has a number of Leadership Services and Programs focused in the diversity space (especially gender diversity):

Leadership Services and Programs

• Leadership Enhancement Frame Work
• Emerging Leadership Programs (General and for ICT)
• Leadership Programs for mid level (General and for ICT)
• Programs and Workshops for: Leading change, Communications, Influencing and other leadership and management aspects
• One on one coaching – mid, senior and executive level

Gender Diversity Services and Programs

• Organisation Gender Diversity Frame Work
• Emerging Leadership Programs for Women
• Leadership Diversity Programs for Women  - Mid Level
• Leadership Diversity Programs for Men - Mid Level
• Board Readiness for Women
• Programs and Workshops for Women: Negotiation, Communications, Influencing and other leadership and management aspects
• One on one coaching for Women – mid, senior and executive level

We have been successfully delivering Leadership Programs with a particular focus on gender inclusion for emerging, mid and senior level management. Over 70% of our programs’ participants have been promoted to a more senior role soon after the program, largely due to the program’s impact; 93% of participants are willing to commit to more challenging targets and strategic initiatives and 100% are willing to recommend our programs.

Outcomes include greater confidence, enhanced capabilities for leadership in a variety of organisational structures, improved communications and negotiating skills, leading change effectively, developing and leading resilience, thinking more strategically and ability to lead in varied and complex strategic operational situations, higher personal confidence, increased consensus and network building, improved accountability for actions and delivery, improved planning and strategic decisions, and sense of clarity of purpose and career.

Resurgence Leadership Diversity Programs are specifically designed to assist aspiring and established female managers in male dominated environments (corporate Australia) to understand and engage with the dynamic forces that shape organisations and business environments.

The Men’s Leadership Diversity Programs provide men with greater practical leadership skills, self-awareness and confidence to thrive in a gender/age and ethnically diverse workplace.  This enables the removal of many of the men’s unconscious biases and hence barriers to the progress of women to more senior roles.

Here are a sample of Resurgence Leadership Diversity Programs focused on Gender Diversity:

1. Emerging Leadership Programs for Women - Click here
2. Leadership Diversity Programs for Women (mid level) - Click here
3. Leadership Diversity Programs for Men (mid level) - Click here

Emerging Leadership Program for Women - Overview

Resurgence Emerging Leadership Program For Women is developed for women who are about to or have recently commenced their leadership journey. This Program addresses the specific skills and attitudes required for the early stages of technical or people management career path. It is designed to build a robust pipeline of female leaders for the organisation.

The program is offered internally for a specific organisation or for two or three  organisations who wish to join forces in offering the Program to their employees.

The program introduces women to the concept of a self-initiated career path and equips them with the skills and tools to support it. These include:

• Personal Leadership
• Effective Communications and influencing
• Building effective networks
• Navigating the matrix organisation
• Self awareness
• Career planning
• Applying emotional intelligence in a corporate environment
• Understanding the importance of sponsors (as distinct from mentors) who can advocate for them to progress their career

The Program consists of two full-day facilitated group coaching that are delivered approximately one month apart, with online tasks for each participant between the workshops.  

Outcomes include greater confidence, improved communications and networking skills, clear career plan, thinking more strategically and ability to more effectively navigate in a corporate and  complex business environments.

Leadership Diversity Programs for Women (mid level) - Overview

These programs are specifically designed to assist aspiring and established female managers to understand and engage with the dynamic forces that shape organisations and business environments. The program consists of four full-day workshops which are delivered approximately one month apart, with face-to-face individual coaching for each participant, between the workshops. The expected outcomes of the Women's Leadership program include; higher personal confidence, increased consensus and network building, improved accountability for actions and delivery, improved planning and strategic decisions, and sense of clarity of purpose

• Uniquely targets the challenges facing diversity and women in the IT industry in breaking through from the middle ranks
• Developed and delivered by female/ male executive IT leaders with proven track records
• The combination of 4 full day workshops and 4 personal coaching sessions, spread over four months, is a time effective and cost affordable formula that works well for female / male participants and their organisations.
• We are not "breaking" and "rebuilding" managers but transforming them from managers to leaders.
• Innovative tools, real case studies, role plays, peer feedback as well as executive feedback
• One on one coaching by female / male role models, connects the program content with changes required by the participants and helps participants resolve current challenges in a safe environment
• Consistent opportunities for cross market / sectors networking - knowledge and experience leveraging

• Overcoming isolation and lack of female role-models in a male-dominated industry
• Being able to aspire to "more" in their career thereby also directly contributing to their organisation's leadership diversity and talent pool
• Enhanced practical leadership skills and capability which in turn enable participants to set clear targets and achieve results more effectively
• Improved awareness of their business environment; big picture, manager's perspective, colleagues views and subordinate profiles
• Enhanced ability to manage and lead proactively and effectively and achieve better business outcomes
• Greater confidence and positivity thereby impacting the organisation's brand and business results
• Creation of a network with like minded ICT women in leadership positions, leveraging other leader's knowledge and experience.

• The Program tackles the gender imbalance issue and effectively assists organisations to achieve diversity in senior ranks
• Immediate returns through more confident and skilled employees, who will be:
• more productive,
• Positively influence their subordinates, colleagues and managers; and
• step up to new roles
• Growing the talent-pool by cultivation of existing or potential leaders to:
• have leadership aspirations and skills to support the organisation's brand
• help create a competitive advantage and achieve business results

• productive and effective leadership approach,
• potential for promotion; and
• Reducing undesired turnover of skilled leaders

Program Follow up Survey Outcomes

A Recent survey of Women participants demonstrates outstanding results delivered by the program both for participants and their organisations;

• 70% of respondents said they were promoted to a more senior role shortly after attending the Program
• 100% of respondents were inspired by the program to strive and attain a “future leadership position”  within  the industry
• 100% of respondents said they would recommend the program to other in the industry.
• 90% of respondents said the individual coaching component was invaluable
• 75% of respondents said they gained confidence as a result of completing the program.

• The Program is designed specifically for men who need to lead effectively in a diverse environment
• Uniquely addresses the challenges facing women and men with leadership potential in breaking through from the middle ranks
• Developed and delivered by female and male executive leaders with proven track records
• We are not "breaking" and "rebuilding" managers but transforming them from managers to leaders.
• Innovative tools, real case studies, role plays, peer feedback as well as executive feedback
• One on one coaching by female and male role models, connects the program content with changes required by the participants and helps participants resolve current challenges in a safe environment
• Consistent opportunities for cross market / sectors networking - knowledge and experience leveraging

• Understanding and respect for different leadership styles thereby enabling men to mitigate unconscious bias and remove barriers of gender, age and ethnicity in male-dominated industries.
• Enhanced practical leadership skills and capability enabling participants to set clear targets and achieve results more effectively Improved awareness of their business environment, organisational big picture, manager's perspective, colleague's views and team's profiles. Thereby honing participant's ability to manage and lead proactively and effectively and achieve better business outcomes
• Greater positivity and improved communication skills achieved through a deeper understanding of themselves and their female colleagues.
• This impacts the organisation¡¦s brand perception and business results creation of a network with other like-minded men in leadership positions to consult with and leverage their¡ knowledge and experience in leadership in a more diverse work environment

• Tackling of the gender imbalance issue and effectively assisting organisations to achieve diversity in senior ranks through the new attitudes of male leaders
• Growing the talent-pool by removing barriers (eg unconscious bias) blocking existing or potential leaders from having leadership aspirations and achieving career goals
• Immediate returns through more confident and skilled employees, who will be:
• more productive;
• Positively influence their subordinates, colleagues and managers; and
• step up to new roles

Immediate ROI by:

• productive and effective leadership approach,
• potential for promotion; and
• Reducing undesired turn over of skilled leaders 
•  Skilled leaders to support the organisation¡¦s brand, help create a competitive advantage and achieve business results

 

Managing Organisational Change

Resurgence works with organisations and managers requiring or undergoing major transition to ensure that the benefits of the intended change are fully realised and successful.

Our change management consultancy services and toolkits include:

• Development of an overall change management strategy;
• Conduct of impact assessments for each business unit;
• Adaptation of change management plans to suit specific business requirements;
• Development of a transition strategy to facilitate the change management process;
• Development and implementation of a communication strategy and plan for each business unit;
• Establishment and support of Change Agent networks for the various business units;
• Creating Change Readiness and Resilience for staff;

 Our philosophy is that real sustainable change must be managed and driven internally. We view our role as providing:

• Strategic insights;
• Structured methodologies;
• Proven tools and techniques;
• An experienced "sounding board" and on-going support to internal stakeholders        
• Identifying, training and supporting internal Change Managers and Change Agents;        
• Establishing and supporting Change Networks in organisations.

 We help organisations with changes that involve:

• Culture and Attitudes
• Re structures and Mergers
• Machinery of government changes
• Shared services initiatives
• Building Change Networks
• Technology Transition - Process and Systems
• Enabling People - Developing and Supporting Internal Expertise

Our organisational change management consultancy services utilises range of online tools, seminars and workshops that have been specifically developed and proven to be very effective for organisations and individuals going through change.

Resurgence has successfully run its Organisational Culture Change services with number of leading Australian corporations over the past few years. Detailed Case studies of these projects are available for review. Examples of Projects include:

• Building Leadership Skills for Technologists
• Creating Customer Centric IT Organisation
• Managing Organisational Changes
• Creating a New Culture
• Creating a Winning Team
• Building Change Resilience in Staff

 The Change management online tools, seminars and workshops include;

Resurgence Change Management Overview©

A practical and effective introductory workshop for customers wishing to train their staff in Change Management: This 2 day, hands-on workshop will introduce you to the tools and processes used by Change Masters in industry and government.

Resurgence Change Readiness© Assessment

This online tool assesses an organisation’s ability and readiness to deal with change and identifies key areas and gaps requiring attention.

Resurgence Change Profiler©

This unique web-based tool assesses people’s natural response to change. In conjunction with Resurgence’s Change Resilience seminars it assists leaders in planning and managing change and to prepare staff for major organisational/cultural change.

Resurgence Creating a Change Network©

This successful program combines practical training with on-going mentoring. Participants learn skills necessary to become a change agent within their organisation and have the support to ensure that they succeed in that role.

Resurgence Change Resilience©

This series of short seminars is designed for organisations undergoing successive changes, experiencing difficulties in implementing new initiatives and whose staff feel “changed out”.  It especially focuses on understanding how individuals respond to change and in building strategies so staff can move forward and the organisation can successfully implement changes.

Resurgence Leading Change©

The “Leading Change©” program is specifically designed for leaders and people-managers in organisations undergoing successive changes. It focuses on leading and supporting others through change and provides leaders with insights, tools and techniques for managing different change responses.

Resurgence’s Change Resilience© Program – detailed outline

Designed for organisations undergoing successive changes, experiencing difficulties in implementing new initiatives and whose staff feel “changed out”. The program enables participants to:

• Learn about change;
• Explore how they react to change;
• Be helped in ‘activating’ themselves;
• Assert some control; and
• Take responsibility for their own actions

The series of 5 two-hour seminars covers:

1. Change process and YOUR Change Profile
2. Navigating the Sea of Uncertainty
3. Change – Threats and Opportunities
4. Building Change Resilience
5. Unblocking Your Own Potential

After Seminar 1, participants will be able to:

• Outline the change process
• Identify their own change profile
• Identify that others respond to change differently
• Identify major differences in change profiles for dealing with change

After Seminar 2, participants will be able to:

• Outline the steps involved to identify what factors they can and cannot control in a change situation
• Identify their own attitude to change
• Identify any habits that inhibit them in making a change
• Outline how they can make a difference to their attitude to change

After Seminar 3, participants will be able to:

• Outline opportunities that change can bring
• Identify common barriers to change
• Outline approaches to overcoming common barriers

After Seminar 4, participants will be able to:

• Identify major symptoms of change fatigue
• Outline steps to let go of the past
• Outline approaches to taking positive action to move forward in a change situation

As a result of Seminar 5, participants will be able to:

• Identify the steps involved in developing a personalised plan for dealing with change
• To have started on their own action plan for dealing with Change,  transitions and transformations

Resurgence “Leading Change”© Program - detailed outline

The “Leading Change©” program is specifically designed for leaders of organisations undergoing successive changes. It focuses on leading and supporting others through change and provides leaders with insights, tools and techniques for managing different change responses.

The key components of the program are:

1. Change Profiler © (on-line component completed prior to the workshop)
2. Understanding the change process
3. Leaders’ individual response to Change
4. Leading people through Change
5. Risk Management for Change

Using the Resurgence Change Framework, we use a structured and systematic approach to managing Change (particularly Cultural Change).  We then focus on leading Change. To effectively manage and guide others through change and uncertainty, leaders first need to understand their own response to change and explore strategies for managing change at a personal level. Using case studies, we explore change responses likely within an organisation and identify likely risks arising from managing teams through significant change. In particular key stages of change such as ‘Dealing with Uncertainty’ and ‘Threats and Opportunities’ are examined. The focus is on developing strategies and practical techniques for managing others through these critical stages of change. 

The “Leading Change” © program is a run as either a one day workshop or 2 X half day workshops 1-2 weeks apart for groups of 20 to 30 people

Participants complete an on-line questionnaire prior to attending the session to determine their Change Response ‘type’ and receive a detailed report.

 

Talent Management

Many organisations believe their workforce to be their greatest resource, yet struggle to incorporate management, intergenerational strategies and workforce engagement to create an enthusiastic team, customer centric and working to its highest capacity.

Our expertise helps our clients with Customers and  Employee Engagement Survey:

• Survey planning and configuration
• Survey Communications with staff and managers
• Survey Data Collection testing and monitoring
• Survey Data Analysis
• Reporting configuration and preparation
• Reporting configuration and analysis
• Data Analysis, Preparation and presentation of a summary of the key findings from the survey
• Data Analysis, Preparation and comparative analysis between the business units
• Recommendations of areas requiring focus for enhancing retention and engagement drivers and reducing unwanted staff and clients turnover.
• Preparation and Presentation of results to Executive team
• Developing a strategic and action plan that address the survey recommendations
• Assist the organisation with implementing the action plan and measure the results

Furthermore, Resurgence works with its clients to assess, align and integrate talent/human capital to meet thier specific business needs.

 Our expertise helps our clients with:

• Strategically positioning recruitment and retention within the organisation;
• Put in place the right tools to identify and measure key people indictors and to monitor improvements;
• Develop ‘hard data’ reports and business cases for executives and  boards; and
• Set targets, identify and measure costs and benefits.

Resurgence assist organisations to save cost through retention, re-engagement and creative management of ‘Wise Workers’ so that they:

• Are valued and contributing team members - whatever level they are in the organisation - from shop floor to senior executive;
• Use their knowledge, understanding and history of the organization to identify and implement new improvements, products and services;
• Utilize their experience and skills to overcome blockages and roadblocks; and
• Mentor and train less experienced leaders and key staff.

Additionally Resurgence offers a number of tools, processes, programmes and strategies aimed at managing and revitalising organisational and individual talents. These include:

Career Management: “Am I doing what I am good at and enjoy?”©- This program involves an on-line component (see On-Line Products) and a face to face seminar, which focuses on strategies for managing individual’s careers at different life-stages and understanding the different factors that influence decisions.

Reshaping Your Future© - This highly successful 5 day workshop (conducted one day per week) is designed to enable people to take ownership and responsibility for their own actions.

Dare to be Wise© - This workshop is specifically designed for the older worker (45 years and above) and focuses on how they can bring their “wealth of knowledge” to play in organisations and planning the next phases of their careers

Transitioning and Retention of Corporate Knowledge -This specialist program enables organisation and employees to rethink the concept of retirement and work-life balance.

 

Management Consulting to C Level and Board

This offering provides a proactive and preventive consulting and assessment service combined with a “how do we fix it” consultancy designed to address specific issue(s) and challenges for an organisation related to Leadership, Management, Processes, Technology Quality and Customer Experience. The consultancy and assessment process is conducted according to a clear methodology and leverages Resurgence’s vast and in-depth experience.

 The Service Expected Outcomes and Benefits:

Resurgence highlight to the customer the required changes to bring about Process maturity and improved Leadership, Management and Business practices thereby strengthening the customer overall capabilities to deliver its products and services to its clients. Implementing the recommendations that are highlighted in the consultancy outcomes and assessments report will lead to the following business benefits and outcomes:

• The customer’s Processes, Leadership and Management approach will mitigate risks of potential delays and low quality of delivering its services and products; hence it will enhance the clients’ ability to deliver its services and products according to the expected timeline and with high quality. 

• The Customer’s Processes, Leadership and Management approach will be a structured, strategic and proactive one. This will be achieved by leveraging Resurgence’s proven well tested methodologies in Leadership and Consultancy, Cultural Change, Suppliers Auditing and Management, Quality Management, Technologies expertise in a complex business environments over the last 10 years.

The Consulting and Assessment methodology includes the following stages and process:

Stage 1 – Information collection, interviews and meetings: A series of interviews / workshops aimed at understanding the organisation structure, skills functions and their responsibilities, processes, methods, environment, technologies and culture. Gather and validate data and information from several sources.

Stage 2 – Analysis of data collated during stage 1: Analyse and validate all information and data gathered during stage 1. Group and classify the findings by topics and conclude the recommendations.

Stage 3 – Construction of outcomes: structure all findings and recommendations into a consolidated report.

Stage 4 – Presentation and discussion on the assessment outcome of the report between the CEO / Board and Resurgence: Review and discuss findings, associated risks and implications and recommendations. Agree on the plan of implementing the recommendations.

Stage 5 – Structure the recommendations to an implementation action plan and support, facilitate and consult the organisation with driving and implementing the plan.