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Two separate state government entities created a new IT Shared services to exploit IT savings and to deliver a better IT service to both organisations. Resurgence was commissioned to assist the newly appointed CEO to develop the overall strategy for the new IT Shared Services group, particularly focussing on staff engagement.
Working with the CEO and the assigned working party for the project, Resurgence assisted in:
§ The development of the overall strategy for the establishment of the new entity.
§ Advised the CEO on appropriate strategies for securing funding by the board
§ Assisted in preparing board submissions to gain funding and endorsement of the proposed plans for the IT Shared services organisation
§ Lead the establishment of a risk managed change process for the overall program of work
§ Development of a high level plan for the establishment of a single culture and staff engagement and communication plans for the transition period.
§ Assisted in defining key roles for the new organisation
The new IT Shared Services organisation was established and gained the necessary funding and support from the board. The overall program of work was implemented using the risk management process which minimised delays and allowed issues to be identified and acted on before they escalated. The transition was achieved with minimal disruption to customers, and the provision of IT services was maintained within agreed service levels.
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