Staff turnover had been steadily rising and was at concerning levels with staff morale declining for this department of over 300 people. Following the publication of the latest Employee Opinion Survey results, the management team needed to demonstrate to staff that they were taking action to address issues. Resurgence was commissioned as an independent and impartial consultant to conduct a series of Staff Focus Groups.
Solution:
Analysing the Employee Opinion results, Resurgence identified specific issues identified to be addressed in the Focus Groups. Resurgence assisted in:
Working with the HR group and using an appreciative inquiry approach,
Facilitating a series of Focus Groups to identify what staff saw as the key issues in their work environment.
This constructive approach allowed issues to be identified and focussed participants on recommending solutions rather than remaining focussed on what was wrong in the current work environment.
A summary of the outcome for each focus group was prepared and distributed to all participants.
On completion of all the Focus Groups, Resurgence prepared a management report outlining the findings including staff ideas and suggestions along with recommendations.
The recommendations to address the top four issues were presented to the Senior Management Team.
As a result a "People Initiative" to action recommendations to address retention, capability, accountability and communication was put in place, championed by four members of the Senior Management Team.
Resurgence worked with the Senior Managers to create project plans for each of the four areas and facilitated monthly reviews.
Outcome:
The "People Initiative" is ongoing with four Senior Managers on the Steering Committee each taking responsibility for one of the key issues - retention, capability, accountability and communication.
The "People Initiative" has:
Demonstrated Senior Management commitment to addressing staff issues
