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This leading insurance company had recently conducted their Employee Opinion Survey and were disappointed with the results. The HR group needed to investigate why there was a marked difference in views between their male and female staff in some key areas.
Resurgence was engaged by the HR group to run a series of workshops to identify the underlying issues and to make recommendations for addressing the perceived problem areas.
The solution involved running a series of workshops for both women and men. The workshops were conducted using the Appreciative Enquiry technique, which enabled staff too constructively:
 Investigate the issues and their root causes.
Encouraged staff to devise workable responses to the perceived problems
Work together to define their ideal work environment
Feedback from staff involved in the workshops was extremely positive, with staff feeling that they had been heard and treated with respect and many wanting to be involved in the future activities.
In addition to a report of the results for participants, a management report was prepared and presented to the HR group for discussion with business managers. This report outlined:
Findings from the workshop
Observations made by Resurgence
Recommendations for action, ranging from short term quick wins to longer term recommendations
The management report was presented to key HR staff and was very well received and was then presented to senior management. Key recommendations are now being implemented.
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